Shipping Policy
Shipping Method
All merchandise is shipped via Ground service throughout the Contiguous U.S，Excluding the Hawaii and Alaska.Delivery time ranges from 2 to 15 business days depending on where you live.
Some items are custom made to order and require additional time or may be drop-shipped directly from the manufacturer’s warehouse. Custom items cannot be expedited.
Exactly when will my package be delivered?
Ground packages are delivered to residential addresses Monday through Friday between 9:00 a.m. and 6:00 p.m., and to business addresses during their normal business hours Monday through Friday. Ground packages cannot be scheduled to arrive at a specific time of day.
Transit Times
Please note that the Service Guarantee applies only to business days, and excludes weekends, holidays, and other events that may occur.
How do I get a tracking number for my order?
If we have a valid e-mail address, you will be sent an e-mail shipping confirmation of orders shipped from our warehouse via our ordering system, with the method of shipment and the tracking number, immediately after your order ships. If you have any questions regarding the shipment, please e-mail us.
You also can track here,the below
Shipping Rate
Shipping rates include Handling, Packing and Insurance.
We charge a flat-rate shipping fee calculated on the net order value (after all discounts have been applied).
Expedited orders shipping to a different billing address may be delayed or require a signature. JM Auto reserves the right to request that expedited orders ship only to the billing address and to require a signature. You will be notified by phone or email if your order is delayed or requires a signature.
Due to federal regulations orders with aerosol items are not permitted to go air. Orders must placed by 1:00 p.m. EST to ship out the same business day. Not available for oversized and custom items, hot water extractors, complete wash systems, special order items and vacuums.
Can I cancel or make changes to an order?
Please contact Customer Service immediately after placing an order if you need to cancel.
Orders can only be cancelled within 1 hour of being placed. After 1 hour has elapsed, your order cannot be cancelled or changed