FAQ
Welcome to our FAQ page. Here, we’ve compiled answers to the most frequently asked questions about our products, ordering process, shipping, and more. Can’t find what you’re looking for? Reach out to our friendly support team.
How Long Does It take to process an order?
Orders can take between 1-3 business days (excluding weekends and holidays) to process and ship.
If placed before 1PM EST, many orders will process and ship on the same day.
Orders may include multiple packages and can arrive at different times within the delivery window.
How Long Does Shipping Take?
Once your order is processed and shipped, you can expect to receive it within 2-15 business days.
We ship via standard ground shipping with USPS, FedEx Logistics. We do not current offer express shipping options.
Do you offer free shipping?
Yes. Any order that totals $30 or more, before taxes and after discounts, qualifies for free standard flat rate shipping.
Can I cancel or make changes to an order?
Please contact Customer Service immediately after placing an order if you need to cancel.
Orders can only be cancelled within 1 hour of being placed. After 1 hour has elapsed, your order cannot be cancelled or changed
Can I Return My Order?
Yes. You can return your order within 30 days of purchase. Please refer to our return policy for full details:
How can I track my order?
You’ll receive an email with tracking information as soon as your order ships. You can also check on the status of your order at any time from your Account.
If you need further assistance, please do not hesitate to Contact Us.
What should I do if my order is lost, stolen or damaged?
No worries! We’ll do our best to help resolve your issue. Please submit your issue here, and we’ll get back to you as soon as we can.
What should I do if I received a wrong item or an item in my order is missing?
Please submit your issue here, and we’ll get back to you as soon as we can.
I purchased JM Auto Detailing products from a third party site/store, can you help me?
If the items was purchased within the last 30 days,you also can contact the customer services for the third party or here.
Do you offer 'will call' or 'pick up'?
We do not offer will call or pick up on any order(s) placed on our website at this time.
Can I Order internationally?
We do not currently ship outside of the United States from https://jmautomobiledetailing.com/.
Please Note: Orders placed from an international IP address are subject to cancellation.
If I live in hawaii or alaska, what are my shipping options?
We not ship to Hawaii or Alaska